Privacy Policy

Introduction
This Privacy Policy outlines how FUDOTO and its affiliates (collectively referred to as “FUDOTO,” “we,” “our,” or “us”) collect, use, share, protect, or process your information/personal data through our website, https://fudoto.com/ (hereinafter referred to as the “Platform”). Please note that you may access certain sections of the Platform without registering with us.

We do not offer products or services under this Platform outside India, and your personal data will primarily be stored and processed within India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. You also agree to be governed by the laws of India, including but not limited to data protection and privacy laws. If you do not agree, please do not use or access our Platform.

Collection
We collect personal data when you use our Platform, services, or interact with us during the course of our relationship. This includes but is not limited to:

• Information provided during sign-up/registration, such as name, date of birth, address, mobile number, email ID, and proof of identity or address.
• Sensitive personal data, such as bank account details, credit or debit card information, and biometric information (collected with your consent).
• Behavioural data, preferences, and transaction details from the Platform or third-party business partners.

We may also track your activity on the Platform to compile aggregated information. When third-party platforms collect your personal data, you will be governed by their privacy policies. FUDOTO is not responsible for third-party privacy practices.

If you receive any communication claiming to be from FUDOTO requesting personal information like PINs or passwords, do not provide such details. If shared, report it immediately to the appropriate law enforcement agency.

Usage
We use personal data to:

• Provide the services you request.
• Assist sellers and business partners in order processing.
• Enhance customer experience, resolve disputes, and troubleshoot issues.
• Inform you about offers, products, services, and updates.
• Detect and prevent fraud or illegal activity.
• Conduct market research and analysis.

Opt-out options will be provided where applicable. Please note that refusing permissions may affect your ability to use certain services or features.

Sharing
We may share your personal data:

1. Internally with our group entities, affiliates, and corporate partners.
2. With third-party service providers, such as logistics partners and payment platforms.
3. With government agencies or law enforcement, as required by law or in good faith.

Such sharing is limited to enabling services, enforcing legal obligations, and protecting users or the public.

Security Precautions
We adopt reasonable security practices to protect your personal data from unauthorized access, loss, or misuse. While we ensure the use of secure servers, the transmission of data over the internet may involve risks beyond our control. Users are responsible for safeguarding their login credentials.

Data Deletion and Retention
You may delete your account through the Platform’s settings or by contacting us. However, deletion requests may be delayed or refused in cases of pending claims, shipments, or grievances. Once deleted, access to your account will be permanently lost.

We retain personal data only as long as necessary for the purposes it was collected or as required by law. Anonymized data may be used for analytical purposes.

Your Rights
You may access, rectify, or update your personal data through the functionalities provided on the Platform.

Consent
By visiting our Platform or providing your information, you consent to the collection, use, storage, and processing of your data as outlined in this Privacy Policy.

If you provide data for another person, you represent that you have their authority to share it. You may withdraw your consent by contacting the Grievance Officer. However, withdrawal will not be retroactive and may affect your access to services.

Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in practices or laws. Users are advised to review it periodically. Significant changes will be communicated as required under applicable laws.